Sub-User Management
Manage administrative sub-users who assist the primary account owner in operating the platform. Create sub-user accounts with specific permission sets, assign module-level access, and maintain a clear separation between primary administrators and delegated operators.
Delegated Administrative Access
Not every team member needs full platform access. Sub-Users are administrative accounts created by primary account owners to delegate specific operational responsibilities. Each sub-user receives a tailored permission set that defines exactly which modules and actions they can access — from read-only viewing to full create/edit/delete capabilities.
👤 Sub-User Creation
Create sub-user accounts with name, email, and an initial password. Each sub-user logs in with their own credentials and sees only the modules they have permission to access. Their actions are tracked independently in the audit log.
🔒 Granular Permission Sets
Assign module-level permissions independently: a sub-user can have full access to Tickets and Knowledge Base but read-only access to Sales and no access to Settings. Permissions granularity includes: View, Create, Edit, Delete, Export for each module.
📊 Activity Monitoring
Track each sub-user's login history, last active time, and actions performed. This enables accountability and ensures delegated operators are performing their assigned duties effectively.
Use Case: Department-Specific Access
A company creates 3 sub-users: Sarah (Support Lead) gets full access to Tickets + Knowledge Base; Mark (Sales Rep) gets Orders + Quotes access with read-only Reports; Lisa (Content Manager) gets Knowledge Base + Media Library access. Each person sees only their relevant modules, reducing cognitive overload and accidental data modification.
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