Solutions
Customer support
SLA-driven support with CSAT, templates and auto-routing.
Common pain points
- Manual triage on every inbound message
- No CSAT data to defend the team’s impact
- Customer history scattered across tools
How Orbitus helps
- Auto-routing by team, priority or topic
- CSAT survey on every resolved ticket
- Customer 360 with reservations, tasks and tickets in one view
Recommended modules
Modules that matter most for customer support.
Tickets
SLA, CSAT, templates, internal notes and auto-routing.
Customer 360
Every touchpoint — quote, order, ticket, reservation — in one place.
Workflows
Visual builder for automations, with executions and DLQ.
Report Builder
Self-service BI with drill-down, public share and Excel export.