Feature deep-dive
Support that actually meets your SLA
Ticketing with SLA timers, CSAT, templates and auto-routing — without leaving the tools your team already uses.
The problem
Your support inbox grows faster than your team. Manual triage, missing context and no CSAT data turn 'great service' into a guessing game.
What you get
SLA timers
Time-to-first-response and time-to-resolution timers visible on every ticket and report.
Auto-routing
Assign by team, priority, customer tier or topic — rules live in the workflow builder.
CSAT on resolution
Automatic post-ticket surveys with public-share-able trends per agent and team.
Internal notes + templates
Reusable reply templates and private internal notes that customers never see.
Plays well with
Tickets convert to engineering issues in Linear or Jira with one click; quotes and contracts attach directly.