Definitions

Configure support ticket categories, priority levels, status workflows, SLA rules, and auto-assignment logic that govern the Tickets module behavior.

Configure meeting types, time slots, buffer periods, capacity limits, and auto-confirmation rules that power the Reservations booking calendar.

Configure quote templates, default terms and conditions, payment instructions, and branding elements used by the Sales module's quote generator.

Design and manage dynamic PDF templates for invoices, contracts, quotes, and reports.

The foundational configuration hub where system architects establish the business taxonomy that governs all platform modules. Define ticket categories and priorities, catalog product structures, quote templates, reservation meeting types, and operational rules — creating the structured backbone that all other modules depend on.

Configure the product catalog taxonomy: categories, sub-categories, pricing models, tax rules, and unit types that power the e-commerce and sales modules.