Ticket Report

Support Ticket Analytics

Query all support tickets with customizable columns: ticket ID, subject, category, priority, status, assigned agent, created date, first response time, resolution time, and SLA compliance flag. Filter by date range, category, priority, or agent. Group by category to identify top issue areas, or by agent to evaluate workload distribution. Key KPIs: average first response time, average resolution time, SLA compliance rate, and tickets opened vs. closed per period.