Ticket Report
Analyze support ticket performance: volume trends, SLA compliance, resolution times, category distribution, and agent workload metrics.
Last updated: 04/14/2026, 10:12 AM
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<h2>Support Ticket Analytics</h2>
<p>Query all support tickets with customizable columns: ticket ID, subject, category, priority, status, assigned agent, created date, first response time, resolution time, and SLA compliance flag. Filter by date range, category, priority, or agent. Group by category to identify top issue areas, or by agent to evaluate workload distribution. Key KPIs: average first response time, average resolution time, SLA compliance rate, and tickets opened vs. closed per period.</p>
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