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website.help.helpCenter/Media/Media Library & Digital Asset Management

Media Library & Digital Asset Management

The centralized file storage and management system serving as the platform's internal drive. Upload, organize, browse, and manage all digital assets — images, PDFs, documents, and attachments — used across every module in the platform.

Last updated: 04/14/2026, 10:12 AM
<div class="features-wrapper"> <h2>Your Centralized Digital Filing Cabinet</h2> <p>An enterprise ecosystem constantly generates vital files: product catalog images, signed PDFs, training videos, and Knowledge Base screenshots. Rather than scattering files across external cloud drives, Orbitus provides a natively integrated unified storage core. The <strong>Media</strong> module serves as your internal digital filing cabinet with central governance over all assets attached and utilized across every other module.</p> <div class="feature-grid"> <div class="feature-card"> <h3>📁 Global Asset Repository</h3> <p>Every file uploaded anywhere in the platform — an image for a KB article, a PDF for a ticket, a cover image for a task board — lives in the Media Library. It acts as the singular source of truth preventing duplicates or broken links. Browse all assets in a visual grid or list view with file type icons, thumbnails, and metadata.</p> </div>
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  <h3>🖱️ Drag-and-Drop Upload</h3>
  <p>Simply grab files from your desktop and drop them directly into the Media Library page for lightning-fast multi-file upload. Supported formats include images (JPEG, PNG, GIF, WEBP, SVG), documents (PDF, DOC, XLS), and general files. Upload progress is shown with individual file indicators.</p>
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  <h3>🔍 Search & Filtering</h3>
  <p>Search assets by filename, file type, upload date, or associated module. Filter by file type category (Images, Documents, Videos, Other) to quickly locate specific assets among thousands of files.</p>
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  <h3>📋 File Details & Metadata</h3>
  <p>Click any asset to view its full details: file name, type, size, dimensions (for images), upload date, uploader, and the list of modules/records where it's currently referenced. This cross-reference prevents accidental deletion of files still in use.</p>
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  <h3>🛡️ Permission-Based Access</h3>
  <p>Files possess specific retrieval paths based on backend permissions. Confidential documents like internal payroll templates or client NDAs cannot be accessed by unauthorized users. Public assets (like Help Center images) are served via CDN for optimal performance.</p>
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  <h3>🔗 Cross-Module Integration</h3>
  <p>When composing a KB article, editing a ticket, or building a form, use the "Insert from Library" feature to attach existing assets without re-uploading. This unified approach saves server capacity and ensures a single source of truth for all files.</p>
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</div> <div class="usecase-example"> <h3>Enterprise Use Case: Cross-Module Asset Reuse</h3> <p>A marketing director needs to launch 4 new product models in the Catalog and simultaneously embed the same product photos in a Knowledge Base tutorial. Instead of uploading images twice, the director uploads the 4 master images to the <strong>Media</strong> dashboard once. They then navigate to both the Catalog and the KB editor simply choosing "Insert from Library" — the same files are referenced in both places. Unified efficiency saves server capacity and eliminates manual duplication.</p> </div> </div>

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