Sub-User Management
Manage administrative sub-users who assist the primary account owner in operating the platform. Create sub-user accounts with specific permission sets, assign module-level access, and maintain a clear separation between primary administrators and delegated operators.
Last updated: 04/14/2026, 10:13 AM
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<h2>Delegated Administrative Access</h2>
<p>Not every team member needs full platform access. <strong>Sub-Users</strong> are administrative accounts created by primary account owners to delegate specific operational responsibilities. Each sub-user receives a tailored permission set that defines exactly which modules and actions they can access — from read-only viewing to full create/edit/delete capabilities.</p>
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<h3>👤 Sub-User Creation</h3>
<p>Create sub-user accounts with name, email, and an initial password. Each sub-user logs in with their own credentials and sees only the modules they have permission to access. Their actions are tracked independently in the audit log.</p>
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<h3>🔒 Granular Permission Sets</h3>
<p>Assign module-level permissions independently: a sub-user can have full access to <strong>Tickets</strong> and <strong>Knowledge Base</strong> but read-only access to <strong>Sales</strong> and no access to <strong>Settings</strong>. Permissions granularity includes: View, Create, Edit, Delete, Export for each module.</p>
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<h3>📊 Activity Monitoring</h3>
<p>Track each sub-user's login history, last active time, and actions performed. This enables accountability and ensures delegated operators are performing their assigned duties effectively.</p>
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